Welcome to Beauty Splendour! We're thrilled to have you as part of our clientele. Here are our updated salon rules and policies to ensure the best experience for everyone:
SALON RULES:
- Appointment Attendance: We kindly request that only one person attends the appointment. In rare cases, we may accommodate up to two persons per appointment. Exceptions are made for children's appointments, where one parent or guardian may accompany them.
- Face Masks: While wearing a face mask in the salon is optional, we respect personal choices regarding health and safety.
- Hand Hygiene: Hand sanitiser will be readily available for your use.
- Sanitisation: Our salon undergoes thorough cleaning with disinfectant after each appointment to maintain a clean environment.
- COVID Symptoms: If you're experiencing any symptoms related to COVID-19, we kindly ask you to reschedule your appointment for a later date.
- Punctuality: Please arrive promptly for your appointment, as there will be no waiting around. If you're more than 30 minutes late, your appointment will be cancelled, and your deposit forfeited, to avoid interference with the next scheduled appointment.
- Rescheduling Policy: If you need to reschedule your appointment, please do so no more than 2 times. After the 2nd rescheduling, your appointment will be automatically cancelled.
- No-Show Policy:
- If a client fails to show up for their scheduled appointment without prior notice, they will be subject to a ban from booking future appointments with Beauty Splendour.
- To avoid this, please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment.
OUR POLICY:
Thank you for taking the time to review our policy. Here are some key points:
- Male Adult Customers: As part of our niche, we specialise in hair services for female clients only.
- FAQs: For any questions you may have, please refer to our FAQ section.
ALLERGIES:
To ensure your comfort and safety, please notify us via email if you have any allergies to the products we use. We primarily utilise the following products:
- Olive oil edge control
- Castor oil and Coconut oil
- Shine n Jam conditioning gel
- Boots curly hair mousse
- X-pression hair extensions
- X-trend Ombre braiding hair extensions
If no prior notice is given and an allergic reaction occurs after your appointment, Beauty Splendour will not be held liable.
DEPOSITS:
Deposits are NON-REFUNDABLE due to the commitment we make to secure your appointment slot. We appreciate your understanding.
PHOTO DESCRIPTION:
The photos provided serve as a visual guide to assist you in selecting your desired hairstyle.
At Beauty Splendour, we're committed to providing you with top-notch service while ensuring a safe and enjoyable salon experience. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to beautifying your hair!